Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@hairvel.in. If your return is accepted, our courier partner will contact you and pick up the product within 3 days of the return initiation. Please ensure the product is in its original packaging, with all tags intact.
You can always contact us for any return question at support@hairvel.in.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@hairvel.in.
Our return policy for non-returnable hair oil is established to provide transparency to our customers. Hair oil products fall under the category of non-returnable items, and this policy is in place due to hygiene and safety considerations. We strongly recommend customers carefully evaluate product details, ingredients, and any available information before making a purchase. This ensures that the selected hair oil meets their specific needs and preferences.
In the rare instance of receiving a damaged or defective product, please report the same to our Customer Service team. This should be reported within 2 days of receipt of the products.
In case you feel that the product received is not as shown on the site. you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Trade name: Hairvel
Phone number: +918891098187
Email: support@hairvel.in
Physical address: Hairvel, Building no 4/485, Chakkarakulam, Polpully, 678552 Palakkad KL, India